AI agents

Custom AI agents for your processes

An AI agent is software that carries out a piece of work on its own: it reads what comes in, takes the next step within the rules you set, and hands the result to a person for approval. We build agents for your own processes, not generic chatbots.

Chatbot or AI agent?

  • A chatbot answers questions in a chat window.
  • An AI agent completes a task: it reads documents, enters the data into your systems, prepares a draft and sends it for approval.
  • A chatbot waits for someone to ask. An agent starts when the work arrives.
  • A chatbot usually sits on your website. An agent works inside your own systems, with the access you give it.

Where agents help

Our own teams are building AI tools that prepare audit working papers, write the first draft of an audit report and update a risk register. The same pattern fits many back-office tasks:

  • reading incoming documents and entering the data into your systems;
  • checking that a file is complete before it reaches a person;
  • preparing draft replies and reports for someone to review.

Built with control

  • A person approves every result that matters before it goes out.
  • The agent shows where each answer came from.
  • It only reaches the systems and data you allow.
  • The rules come from your experts and the method from ours.

How a project runs

We start by writing down the process the agent will take over. We build a first version on real examples, test it with the people who do the work, and put it live with approval steps. After launch we support it and improve it.

Frequently asked questions

What is an AI agent?

Software that uses an AI model to complete a task on its own within set rules, for example reading an invoice, entering it into your system and flagging anything unusual for a person to check.

Will an agent replace our staff?

It takes over the repetitive steps, so your people spend their time on the work that needs judgement. A person stays responsible for the result.

Which AI models do you use?

It depends on the task and on your data rules. We choose models and hosting that meet your confidentiality needs, and we explain the choice to you before anything goes live.

Which task would you hand to an agent first?

Describe it to us. We will tell you whether an agent fits and what it would take.

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