Process documentation

Process documentation and procedure manuals

Many of the problems an auditor finds start with a process nobody wrote down. We map how your organisation really works, mark the risks and controls at each step and turn it into procedure manuals your staff can follow.

What we deliver

  • A process map of the organisation.
  • The risks in each procedure and the controls that address them.
  • Standard procedures written up in operating manuals.
  • An analysis of weak points, with proposals to improve them.
  • The groundwork for an internal control system.

The result: full documentation, transparency and continuity when staff change.

Public bodies and the Court of Audit

Under its decision published in Government Gazette B 4938/2020, the Court of Audit checks whether public bodies have an internal control system that works. It first asks for a map of the body's procedures with fiscal consequences, the risks in each procedure and the controls against them. We prepare that map and the procedure manual that goes with it.

From the manual to the system

Once a process is written down, parts of it can often be automated. Our software team can take the same map and build the workflow, so that the manual and the system say the same thing.

Frequently asked questions

What are procedures with fiscal consequences?

Procedures that create income or spending for a public body, such as procurement, payments or revenue collection. The Court of Audit expects public bodies to have them mapped, with their risks and controls.

How long does process documentation take?

It depends on how many processes are in scope. We agree the scope and the timeline with you at the start, and we deliver in stages so you can use each part as soon as it is ready.

Who from our side takes part?

The people who do the work and the head of each unit. We interview them, write down what they do and check the draft with them before it becomes the manual.

Is your organisation running on processes nobody wrote down?

Tell us which areas worry you most. We will propose where to start.

Book a free consultation